MODERN POLICE  CONTROL ROOM

URL: http://police.pondicherry.gov.in http://police.puducherry.gov.in 

 

Phone- 0413 - 2277243                                                                                                                                              E-mail-    ccr.pon@nic.in

 

    The Police Control Room is temporarily functioning at the 1st floor of Wireless building at PAP Complex, Gorimedu, Puducherry round the clock in three shifts. Inspector of Police will be overall In charge of the PCR. The Police Control Room is provided with 3 digital ISDN PRI BSNL Landlines number DIAL 100. It serves as Toll Free Emergency number for Citizens.  

  

HELP / EMERGENCY CONTACTs

New UNIFIED National Emergency

112

Police emergency

100

   

Crime Related complaints (Will be kept Secret)

1031

   

Coastal Police Emergency

1093

Traffic Related Complaints

1073

   

Child Help line

1098

2640228 to 2640231

   

 Women Help Line  

1091 

2205153

   

 

SHIFTS

1 st Shift 07.00 hrs. to 13.00 hrs

2 nd Shift

13.00 hrs. to 20.00 hrs

3 rd Shift

20.00 hrs. to 07.00 hrs

 

THE DUTIES OF THE POLICE CONTROL   ROOM

  1. To receive information regarding Crime/Law and order and other important Matters/events.

  2. Transmitting all important information to Senior Officers /CIs / SHO’s/etc.

  3. To direct the mobile vans to attend the scene of important Crime/Accident/affected places of Law and order etc.

  4. To Co-ordinate with Law and order officers in dealing with serious Law and Order etc.

  5. Information received through Distress/Emergency calls will be commutation to the respective Police station for necessary legal action/assistance. 

  6. To assist public in sharing information.

  7. To receive public utility emergency & distress service calls round the clock via dial 100.

  8. To send the Police Ambulance to the Concerned Police stations to carry dead bodies in on receipt of requisition.

  9. Collection of DOR from all PSs, which will be sent to IGP and DIGP and other senior officers for perusal.

  10. As per the Supreme Court Order arrest information received from the Police Stations, which will be displayed in PCR notice board after making necessary GD entries.

MODERNIZATION & ITS INFRASTRUCTURE

 

MODERN INTEGRATED POLICE CONTROL ROOM - Digitalization of Control Room (Under Constructions)

 

A modern integrated Police Control Room is under construction in the 1st floor of Police Radio Branch building at PAP Complex, Gorimedu through the out sourced agency M/s Harman International. Test run on customization /instrumentation / up gradation process is under progress in the new place since 08.10.2014. 

 

This Modern Integrated Police Control Room is Integrated with

 

1. Dial 100 with ISDN PRI Line customized automatic recording:

Dedicated application for PP. 3 Attendees will attend the distress call over 100. Fill up the form and dispatch to Wireless Operator. Wireless operator will inform the respective PCR Vehicle and Police Station and record it in the application. Upon receiving compliance from PCR vehile or Police station, the complaint will be filled. Supervisor of CCR can see the status of the complaints at any time. Peridicla reports will be generated.

 

2. Vehicle Tracking System (GSM based) for PCR vehicles with Puducherry Map:
        Vehicle Tracker installed in vehicle will monitor the various activities of the vehicle and provide information online. The geo location can be seen in the online map at PCR Police Control Room. Based on their location, it will be redirected for complaint response management for the emergency Dial 100 calls.

 

3. Wireless CCTV Network covering Puducherry UT (Phase-I):

Static camera installed at the selected locations to cover each one road. This will do surveillance work with no ZERO zone for the use of Investigation agencies and maintenance of L&O.

 

One PTZ / Speed doom camera installed at every selected Traffic junction to monitoring STOP line violation at Traffic signal junctions. Traffic unit will book violators online utilizing Vahan application for identifying owners and can send violations reports with hot snap shots taken from PTZ camera.

 

4. Infra structure at Police Control Room:

The PCR has been fully furnished and Air-Conditioned. 6 Computers and 2 LCD Televisions are installed for monitoring the CCTV cameras. 3 computers dedicated to Dial 100 attendant, 2 for Wireless attendant, 1 for Supervisory Officer and 6 GPS chips are installed in PCR Mobile vans for Vehicle Tracking System with digital map of Puducherry.  Two 10 KV UPS are installed in the PCR for power backup. An  Automated Diesel Generator (20 KV) is also installed for uninterrupted power supply. The Modern PCR project is being executed through the HARMAN International India Private Limited, Bengaluru.  The latest equipments, i.e., CCTV, Vehicle Tracking System (GPS) and “Dial 100” project have been established in the Modern Control Room, Police Department, Puducherry since 15.08.2015.

 

Out of the total 103 cameras, presently 99 cameras have been installed in Puducherry. At present 31 cameras are in working condition remaining will shortly be put on view mode shortly.  The PRI line was connected with Dial “100” project and six instruments are connected with PRI connection, presently Dial “100” is functional. The GPS System (Chip) has been mounted on two PCR mobile vans and other Police vehicles. BSNL network will be utilized and periodical data on the vehicle movement (direction, speed, stoppage, etc.,) would be retrieved and monitored.  Wireless CCTV footage shall be monitored on line utilizing PSWAN network terminated at PCR under PSWAN - cum - CCTNS Project of GOI. In this regard, a proposal has been sent to IT department through SP (HQ) for required Static IP (PSWAN) for modern PCR.

       . 

 

 

TELEPHONE

 

The Police Control Room is provided toll free emergency BSNL lines with No. 100 and another three lines with No. 2276790, 2277243 & 2277244.

Further we are daily receiving 300 to 400 calls from public grievance calls requesting for Police assistance/help (Fire, Accident, Law & Order problem, Electric wire falling on the road and Electric Fire etc.).

 

ARREST INTIMATION

 

If any person arrested by Puducherry Police, Information will be provided to the Police Control regarding the arrested person. The same will be displayed in the Police Control Room, Notice board as per the direction of Supreme Court.

 

DIAL 100

 

The dial 100 is being executed by the HARMAN INTERNATIONAL (INDIA) PVT LTd., Bangalore. 7 PRI (Primary Rate Interface) lines were provided to Police Control Room. At present 3 PRI lines are exclusively available for the 100 toll free numbers for public utility. It is functioning around the clock (24X7) in three shifts.

 

The existing emergency numbers 100, 101, 102 and 108 will be re-routed to 112, it will be functioning from 1st Jan of 2017 as per the order of Ministry of Communication and IT.

 

For the  year 2015  to till date received 100 calls from  the public 6,53,186. Type of calls were received

 

Electricity  Compliant

Law & Order issues

Fire   Accident

Wrong Calls without reason

Road Accident

Traffic obstruction , etc

CCTV

 

The CCTV project is being executed by the HARMAN INTERNATIONAL (INDIA) PVT LTd., Bangalore. Presently 103 CCTV cameras were installed in important places in Puducherry region.

 

 

GPS (GLOBAL POSITIONING SYSTEM)

 

The GPS (Global Positioning System) project is being executed by the HARMAN INTERNATIONAL (INDIA) PVT LTd., Bangalore. At present the GPS system was installed for 15 Police vehicles i.e., 8 vehicles are Police Control Room, 1 vehicle is SP (South), Karaikal and remaining 6 are maintaining in Motor Transport Unit, Puducherry.

 

THE FOLLOWING VEHICLES ARE HAVING GPS SYSTEM

 

SN

VEHICLE NUMBER

PLACE OF WORKING

STATUS

REMARKS

1

PY-01-G-9370

PCR

Online

-

2

PY-01-G-9371

PCR

Online

-

3

PY-01-G-9372

PCR

Online

-

4

PY-01-G-9373

PCR

Online

-

5

PY-01-G-9374

PCR

Online

-

6

PY-01-G-9375

PCR

Online

-

7

PY-01-G-9376

PCR

Online

-

8

PY-01-G-9377

PCR

Online

-

9

PY-01-G-9378

SP (South), KKL

Off-road

Device Problem

10

PY-01-G-1200

MTO

Off-road

Under Repair

11

PY-01-G-1500

MTO

Online

-

12

PY-01-G-8677

MTO

Online

-

13

PY-01-G-9891

MTO

Off-road

Under Repair

14

PY-01-G-9894

MTO

Off-road

Under Repair

15

PY-01-G-9953

MTO

Off-road

Under Repair

 

IRS (INCIDENT REPORTING SYSTEM) Daily IRS report (Incident Reporting System), sharing of law and order message. A report was sent twice a day to Ministry of Home Affairs, New Delhi.

 

DAILY OCCURRENCE REPORT: Daily Occurrence Report (DOR) was received from various Police Stations/Units and circulated to the Superior Officers.

 

STRENGTH PARTICULARS OF POLICE CONTROL ROOM

 

SN

STATUS

INS SI ASI HC PC DRI
1 Sanctioned  Strength 2 3 12 33 122 37

 

BUILDING

The Modern Police Control Room, Puducherry was shifted from IGP Administrative Building, Puducherry to the place of 1st floor of wireless office building at PAP complex, Gorimedu, Puducherry on 08.10.2014.

 

This office is now operating in the portion of Wireless Building and without enough space, it is difficult to run to the police control room in smooth. After getting approval by Police Head Quarters it will be shifted to new building complex, Gorimedu, Puducherry. 

 

PARTICULARS OF VEHICLES IN POLICE CONTROL ROOM, PUDUCHERRY

DETAILS OF 8 TATA SUMO AMBULANCE/PARTOLLING VEHICLES:

 

Totally 8 no’s of Tata sumo Ambulance/Patrolling vehicles were deployed to Police Control Room for patrolling duty at Puducherry region. The Mobile vehicles are on rounds in their respective areas round the clock.  The areas of duty by Mobile vehicle have been fixed and mentioned in the front page of Mobile vehicle movement register (Mobile GD). At present 1 vehicle is running for Patrolling duty in Police Control Room due to shortage of drivers, 1 vehicle reserve in Police Control Room, 4 Nos. of vehicles are attached with various Police Stations and Units and 2 vehicles attached with MTO for VIP Duty as per instruction of respected Senior Officers.

 POLICE AMBULANCE

 

At present one Police Ambulance was under the Control of PCR.  The Ambulance vehicle was available round the clock.  Swaraj Mazda bearing Reg. No. PY 01-G-9925 was earmarked for Ambulance duty.  One Gr.I driver from MT unit is earmarked for the Ambulance vehicle. Whenever call is received from Police Station, the Police Ambulance will be marched to transport the dead bodies to GH, Puducherry from the spot and also accident victims to nearby hospitals. It was used to carry approximately 42 dead bodies/victims from the spot to GH, Mortuary or nearby Hospitals per month.

 

PENDING PROPOSAL

  • 200 GB Modem was provided to Police Control Room by BSNL, Puducherry. It was not installed due to client device shortage from BSNL, Puducherry.

  • A note was sent to Chief Store, Puducherry regarding new Printer and new Xerox Machine for preparing Daily Occurrence Report.

  • A note was sent to MTO for 60 litters of excess fuel in order to perform patrolling duty to Mobile Patrolling/Ambulance vehicle due to insufficient fuel quota.

  • Acute driver shortage to run the Patrolling/Ambulance vehicle for smooth functioning of Police Control Room.

 NEW PROPOSAL

  • Proposed for new Building for smooth functioning of Modern Police Control Room, Puducherry. 

  • For effective function of Modern Control Room, the following equipment’s are  requires like Head set with ear Mike and High speed internet connection etc.