CITIZEN CHARTER

 

Police Stations are at the cutting edge of the Police Department.

In short

 

NATURE OF COMPLAINT

PRESCRIBED FORM

DETAILS

Cognizable

FIR

Case will be registered and investigated.

Non-cognizable

NC Register

Entry in the NC Register / Conciliation / Enquiry will be conducted at PS level.

Petitions

Petition Register

Acknowledgement & enquiry – action will be initiated upon the findings

Man Missing

FIR

Case will be registered and investigated

Other Missing

GD Entry

Publishing in C & O sheet through CRB

I. COGNIZABLE OFFENCE

         (a) If the complaint lodged falls under cognizable offence as per 154 Cr.P.C then a case will be registered in the prescribed format “FIR” and a copy of the FIR will be given to the complainant free of cost after obtaining the signature of the complainant as acknowledgement (Mandatory). FIR will be dispatched to the court on the same day or on the next day depending on the time factor.  Final report will be sent to court for disposal.

 

         (b) The complainant has every right to enquire about the status of his complaint and its progress. The status of the investigation will be intimated by the officer concerned, if otherwise not engaged with any other urgent work.

 

II. NON-COGNIZABLE CASE

If the complaint lodged falls under non Cognizable offence as per section 155 Cr.P.C then entries should be made in the prescribed format Non-Cognizable Register. An enquiry will be conducted calling both the Petitioner & Counter petitioner.  The conclusion upon the enquiry made shall be entered in the respective column of the NC register and it will be handed over to the Petitioner / Counter petitioner after taking their signature on it.

 

III. PETITIONS

 (a)  Petitions will be received with due acknowledgement on the copy of the petition by the person receiving it.  The SHO / In charge Officer will enquire both petitioner and counter petitioner to ascertain and resolve the issue.  The conclusion arrived will be intimated.

(c) The person to whom the petition was addressed will intimate the petitioner on the  final disposal / action taken on it.

 

 

GRIEVANCES REDRESSAL

1. The names and telephone numbers of all superior police officer in the order of hierarchy is prominently displayed near the Exit of each police station, so that the public can know about them and can approach them directly, if required.

 

2. The Senior Police Officers like Circle Inspectors and the Superintendents of Police usually visit their respective Police Stations on fixed days and timing, if otherwise not engaged with any other urgent work. This also has been prominently displayed in each police station to enable public to meet them in person, if required.

 

3.         Online grievance Redressal was also available in the Police website, where email to PUBLIC GRIEVANCE CELL OFFICER is available. Our Web address is http://police.puducherry.gov.in.

 

General Instruction

Problems if any, experienced by the general public shall be brought to the knowledge of the Senior Officers of the concerned unit or respective Senior Superintendent of Police or finally to Inspector General of Police for redressal.